Policies at Love Dog Collection
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Customer Satisfaction Policy
We greatly value you as a customer.
Our goal is to provide you with an enjoyable experience focused on your satisfaction when purchase our selection of high-quality products.
If for any reason you are unsatisfied with any of our product you have purchased, you can return it to our fulfillment center (according to our RETURN POLICY).
Thank you for shopping with LOVE DOG COLLECTION.
Our Return Policy
Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address.
If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on www.lovedogcollection.com can be returned.
If you received damaged items, please retain the box, packaging and all contents. Please submit pictures as prove of the damaged item by e-mail at firstname.lastname@example.org for assistance.
• Phone: 1(754) 300-9967
• Email: email@example.com (available 24/7)
• Live Chat (available Monday-Friday, 8am-10pm ET, and Saturday & Sunday, 10am-8pm ET).
How to Return
1. Print the label from your email.
2. Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
3. Take the package to any UPS location or request a package pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.
Fully cancelled orders
If your order has been fully cancelled, the temporary hold will expire automatically within the timeframe set by your financial institution. You may also contact us to release the hold with the following information:
•First and Last Name
Privacy at Love Dog Collection by LORRAINE VARNES
Trust Us with Your Information
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.
For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org
If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com